Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dgboutique.co.za. Please note that returns will need to be sent to the following address: Flamingo Shopping Centre, shop G21, Modderfontein, Johannesburg

All return shipping costs are at your own expense and will not be included in a refund. 

You can always contact us for any return question at info@dgboutique.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards. This includes online sales & discount codes, automatic discount codes as well as manual discount codes. If you return an item that has been on sale or discounted, your refund will be in exchange on store credit.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dgboutique.co.za.

If for any reason you are not satisfied with your order, you may return it within 10 days of the shipping date for a full refund (minus shipping fees).