Shipping
SHIPPING & PROCESSING TIMES
The majority of our items are available on a pre-order basis and are specially sourced from our international supplier once your order has been placed.
Our standard pre-order processing time is approximately 12–15 working days, excluding delivery time. Please note that this is an estimated timeframe and may vary depending on supplier availability, restocks, international shipping delays and periods of high order volumes.
STOCK AVAILABILITY
Please note that placing an order on our website does not guarantee supplier stock availability. As we source the majority of our items from an international supplier, stock levels can change quickly and an item or size may become unavailable between the time your order is placed and when it is confirmed with our supplier.
If an item you have ordered is temporarily out of stock or awaiting a restock, we will notify you as soon as we are made aware and provide you with the estimated restock or arrival timeframe (ETA) supplied to us.
Restock dates and ETAs are estimates provided by our supplier and may be subject to change. DG Boutique cannot guarantee supplier restock dates or be held responsible for delays outside of our control.
SALES, PROMOTIONS & HIGH-VOLUME PERIODS
During online sales, promotional periods, new collection launches, Black Friday, festive periods or other high-volume periods, orders may take slightly longer than our usual processing timeframe.
Due to the increased volume of orders received during these periods, please allow additional time for your order to be processed, sourced and dispatched. We always endeavour to process orders as quickly as possible and will notify customers where we become aware of a significant delay affecting their order.
IN-STOCK ITEMS
We do keep a limited amount of stock on hand. If your selected item and size are currently available in our local stock, your order may be dispatched sooner once payment has been received and confirmed.
If you require an item urgently or for a specific event or date, we strongly recommend contacting us before placing your order to enquire whether your required size is immediately available.
DELIVERY
Once your order has been processed and is ready for dispatch, delivery within South Africa generally takes approximately 1–3 business days, depending on the courier and shipping method selected at checkout.
Please note that courier delivery times are separate from the 12–15 working day pre-order processing period.
Shipping rates are calculated at checkout based on the shipping provider selected.
Free shipping is available on South African orders over R900.
DOMESTIC SHIPPING OPTIONS — SOUTH AFRICA
ARAMEX — approximately 2–3 business days
POSTNET — approximately 2–3 business days
Shipping and handling fees are non-refundable.
DG Boutique is not responsible for parcels that are lost or stolen after they have been dispatched or confirmed as delivered by the courier.
Customers are responsible for ensuring that the delivery address supplied when placing an order is complete and correct. If an incorrect address was provided by the customer, it is the customer’s responsibility to contact the courier regarding redirection or delivery.
Where DG Boutique has incorrectly entered an address that was correctly supplied by the customer on the original order, we will assist in resolving the matter.
INTERNATIONAL SHIPPING
International orders are shipped via Clickway Couriers to selected destinations.
Orders shipped outside South Africa may be subject to import taxes, customs duties, VAT, clearance charges or other fees imposed by the destination country.
These charges are not included in the purchase price or shipping fee paid to DG Boutique and are the responsibility of the recipient. DG Boutique has no control over these charges and cannot predict the amount that may be payable.
Customers are advised to contact their local customs authority for further information regarding applicable duties, taxes and import requirements before placing an order.